Schools

Delays with re-issue of DTO Certificates

There are currently long delays within CAA to renew DTO Certificates, and as such, some DTO’s have expired certificates. The CAA does allow for a school to continue training provided the DTO has sent in their updated documentation and have paid for the renewal.

Offences

It is an offence in terms of Part 185 of the Civil Aviation Regulations to conduct aviation training without approval as defined in (CAR 141.08.2) from the South African Civil Aviation Authority (SACAA). This offence also includes a school “operating under” or “in association with” the DTO approval of another school.

In addition, it is also an offence to advertise aviation training (CAR 141.08.4) without displaying the SACAA DTO approval number.

Consumer Protection Act

The Consumer Protection Act 68 of 2008 applies to every transaction, agreement, advertisement, production, distribution, promotion, sale or supply of goods or services. This would be relevant in the following scenarios:

• You have paid for your training, but the training course was cancelled.
• You paid for a training course with a non-approved school, and your licence application was been rejected.
• You bought equipment, and you were never provided with the equipment.
• You bought new equipment, but you only discovered afterwards that the equipment has already been used.

Please ask the school about their Consumer Protection Policy.

If you have a dispute with a school or equipment reseller, you may consider lodging a complaint with the Consumer Goods & Services Ombud. This is not a matter that SAHPA has the jurisdiction or skills to resolve.

Incorrect information

School owners: Is your DTO not listed, or does your listing have incorrect information? Please submit the correct information by contacting the SAHPA Office with a copy of your DTO certificate.

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